I originally wanted to voice my concerns of maybe being misinformed on our service call, only to recieve a one sided, condescending reply on the telephne with Drainworks.
One year later, again e-mailing to state my dissatisfaction, and again recieving a biased "DrainWorks is not at fault" e-mail reply. I just wanted an apology on their way of dealing with my complaint. Didn't get any where near the service that is posted on their website. Still looking for a competant/honest Plumbing Company, if they exist.

This is in response to Drainworks response to me of April 4, 2011 about the backflow valve that they installed in 2009. It is obvious from your response that you do not stand behind your service as you are putting the responsiblity on the City of Toronto and the manufacturer. You should have tested the backflow valve before installing it. As I mentioned in my review, I hired another company, New Canadian Plumbing, to professionally clean my backflow valve as you indicated is required at a cost to me of $200 (which I was prepared to pay each year to maintain it). They are the ones that initially detected the problem with the backflow valve that you subsequently inspected. In conclusion I am now forced to have to my new tiled floor ripped up and a new back flow valve installed at my own cost, after only a year and a half of having it installed by Drainworks. I selected your company from the Homestars site because you claim great customer service and guarantee of your work. If you truly stood behind your service you would replace the backflow valve. All I can say is BUYER BEWARE.

Check out this video of the work they did for us: http://www.youtube.com/my_videos?feature=mhum

A few weeks ago, I had a drain back-up in my basement. Matt from Drainworks arrived promptly after my phone call and quickly assessed the problem. He gave me very straightforward, easy to understand advise and discussed what my options were. The flat rate pricing they have provided me comfort knowing exactly what I was paying for before I paid. Their attention to detail and professionalism is a cut above and I would recommend them to anyone who needs a plumber.

For a few years now, we’ve had ongoing problems with a leak in our basement and in spite of several attempts at fixing it ourselves, we’ve not succeeded. That’s where DrainWorks came in. Armando investigated the problem and offered several options for addressing the issue. Thanks to Armando for doing things in such a professional and customer-friendly manner.

I am not one that liberally spreads my praise around, however, I felt compelled to do so after dealing with Armando, Misha, and the rest of the gang from DrainWorks.. Professional and efficient in every way, from initial call to settling my account, I would work with them again in an instant. Their owner must hand pick each and every employee that they have as everyone there has impressed with their attention to detail and congeniality.

Mike and Eric were at my home recently and did a great job snaking our main kitchen sink and removing the grease blockage. At the same time, the noted that I did have an Outside trap on my front lawn, which is antiquated and at some point should be replaced. Although we aren’t doing that work at this time, they’ve given me some helpful hints to look out for and I’ll call them when the time comes to do that work. Thanks again guys.

After using a competitor of DrainWorks who will remain nameless, it was a pleasure to contact DrainWorks and see how they worked. Right from the start, they did exactly what they needed to do, identified the issue and addressed it. I also like that they offered a full lifetime warranty for their dig work and seemed to understand our concerns and did their best to allay any fears we had going in. Excellent team of guys to work with and extremely thoughtful in their workmanship and the cleanup of the excavation work afterwards. I cannot recommend them enough

Jeremy was able to quickly identify the issue I had with my plugged toilet and proceeded to resolve it a quick and efficient manner(Thankfully. The last company I had before DrainWorks was a nightmare!). Jeremy and the rest of the staff I spoke to were extremely knowledgable and personable; I would recommend them without reservation.

I recently had Matt over to my home from DrainWorks. He instantly established the problem, clearly outlined my options to fix the issue, and once I had made up my mind, very efficiently remedied the situation. He explained everything he did to me, and then provided me with comprehensive advice as to further steps for the future, should the need arise. He was extremely congenial and very professional. I would highly recommend this company.