I MUST SAY, I HAVE OWNED MANY ELECTRONICS AND WHEN THEY HAD ISSUES MOST PLACES DEALT WITH THEM QUICKLY AND APPROPRIATELY.
ON THE OTHER HAND, I RECENTLY BOUGHT 2 COMPUTERS FROM FUTURE SHOP AT YONGE AND EGLINTON AND ONE SYSTEM WAS HAVING A NUMBER OF ISSUES AND THEY TOLD ME IT WOULD BE READY WITHIN A DAY 2 TOPS.
I WAITED 5 DAYS AND I WAS TOLD THEY'D CALL ME WHEN THE UNIT WAS READY. INSTEAD I HAD TO CALL THE STORE 4 TIMES.
ONCE I GOT MY SYSTEM BACK, THERE WERE MORE ISSUES THEN WHEN I BROUGHT IT IN TO THEM.
THEY HAD THE COURAGE TO SAY SORRY FOR THE ISSUES BUT BRING IN YOUR SYSTEM IN AGAIN.
I DO NOT THINK THIS IS BY ANY MEANS DECENT CUSTOMER SERVICE RATHER IT'S ABSOLUTELY UNACCEPTABLE.

I HOPE THAT PEOPLE WHO SHOP AT FUTURE SHOP WILL READ THIS AND RECONSIDER DEALING WITH A STORE THAT DOES NOT PROVIDE THE SERVICE THEY PROMISE.
ON TOP OF THAT I ACTUALLY PURCHASED AN EXTENDED WARRANTY. IF IT TAKES 5 DAYS TO DO A WINDOWS REINSTALL, I WONDER HOW LONG IT OWULD TAKE THEM TO FIX A MORE SERIOUS ISSUES.