My wife joined the gym for a year. After attempting to cancel she was verbally abused and accosted and threatened with collection agencies as she was traveling when they contract expired and was unable to communicate. The customer service is manager stated how "well he slept at night" knowing that he was taking people's money for nothing.

Stay away

I joined Pure Fitness in 2008 as I did not like my past experience with large chains. It was the best decision I could have made!! I never felt like I "belonged" at other clubs - they seemed to cater to people who were highly competitive. I just wanted to be able to workout, enjoy the experience and feel better for having made the commitment. I have been able to accomplish all of that at Pure Fitness.

The staff are personable and know everyone by name. They take an interest in their members - we are not just a number. I work with a trainer and it has been the greatest "gift" I have given myself. He is motivating and challenges me to do my best (thanks Eli).

This Club provides the perfect environment for everyone.

Clean, cable and caring staff - have been a member since they opened - lots of good programs - no pressure and great rates

I have been a member since this place opened. Staff are friendly - customers are Leaside moms and dads and very few steroidal muscle monsters with issues. Most important, the club is clean and bright - highly recommended

I keep hearing about some of the big chains in fitness taking advantage of this customers. I am so glad to be with a owner-operated establishment like Pure Fitness. The service is always honest and reliable and its a great club. I highly recommend it. Let's not group fitness into one big group. There are many that do there business fairly and honestly.

I have never been a memeber of a gym and was told to check out Pure Fitness by my friends. I did and I agree. I have been a member for a year and Pure is a very clean gym, the equipment is always maintained and the staff are very friendly and always willing to help. My children also enjoy the daycare which has amazing staff, that is another reason Pure keeps me motivated to keep going.

The gym is good over all. The Change room is not that clean in the mornings ( the floors should be swept before it opens or just after closing time. The main reason i would not join this gym is that they used my credit card without my approval. They card my credit card and i only found out when i saw my bill. I first emailed and complained about this but no reply. I then called and talked to the owner. He gave me a pile of reasons for this. for this im warning all who join this gym to pay just cash. Do not join this gym as the members i see everyday talk about this.

They lost my renewal this coming summer

Best gym I have ever been to. Beautiful and very well maintained. Has the best equipment but also has a very friendly staff. Manager are great at responding to request and are very approchable. I would recommend to anyone looking for a comfortable enviorment to focus on their health and fitness goals.

Nice gym, but more about the bucks than the service. Owners are pretentious. Have been a member since opening and all the promos are offered to new members, not ones who have been loyal since day 1. Not motivating me to stay- there are many other gyms of similar calibre in the area. Also, group classes are always too full and the room is hot. No beginner/intermediate classes- advanced only...absolutely discouraging when trying to learn something new. Attended a zumba class- 1/2 the class left part way through!

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