We purchased our appliances on Jan 2, 2012. Frank the salesperson was very helpful, and worked with us to get us what we needed (Fridge, stove and dishwasher, balancing products to get us within budget.

As we were trying to cope with having to alter a granite counter top to ensure the range fit, Frank talked us through sizing and was always willing to work with us if we could not make the size work. His post sales service was excellent.

Delivery was within the schedule they provided in the morning and the delivery people were very attentive.

I would definetly use them again and have already referred people to Caplan's.

We visited the majority of the appliance retailers throughout the GTA and found Nancy to be the most honest and informative Sales Representative we encountered. She sells with passion and she was as excited about our purchases as we were. We decided on a beautiful Viking stove and Jenn-Air dishwasher and fridge. In the future we will visit Caplan's first and save our valued time. Thank you!
John and Tracey St.Germain

Absolutely the best place in the GTA to shop for all major household appliances. Their experienced sales personnel are extremely helpful and assist you in your decisions by knowing their products. In five different purchases, I have never experienced any sales pressure; just reasoned assistance. Keep up the great job Caplan's for another 60 years!

I bought a three thousand dollar professional gas range from Caplan's in December 2011.
January 1st 2012 two of the main burners stopped working and won't light.
When I went back to Caplan's, their customer service representative first rudely told me I did not buy it at their store because she couldn't find me in the system.
When I produced the receipt, she glanced at it and told me they won't take it back, that they don't do returns on faulty kitchen appliances.

It is unacceptable that a professional gas range purchased a moth ago has two burners that don't work/are faulty and Caplan's thinks that it's not their problem. If they sell lemons they should exchange them for a model that actually works.

Very impressed with the service from start to finish. Everyone is very friendly and knowledgable, delivery was quick and easy, item we wanted was in stock. Exceptionally good service! We will be sure to come back again, and will refer friends, associates and family.

- Always get answer machine.
- They do not take ownership of issues created by them.
- They talk to you like you are stupid.
- Anything to blame someone else except them. Slippy shoulder syndrome.

We took delivery of a dishwasher. The delivery guys removed the feet, by accident obviously and took them with them. Support person - its the manufacturer's fault...how?

The buttons don't work on the dishwasher. Support person - flick the fuze to the kitchen electric sockets. Really? Not sure I want a device that can blow my fuze just from normal use !! Or maybe you just don't have a clue....?

Will NEVER go use them again.

I would like to congratulate Caplans for great customer support before and after purchase. We had a few issues after purchase which was nothing to do with Caplans but the product itself. I would like to thank Steve Voytek, General Manager of Caplans, Liz Hunter and our wonderful sales associate Joseph Giorgio for their follow up services to make sure that my products were 100%. I will only ever buy products from Caplans because they back their products and follow up with excellent customer service.

Many thanks Steve, your efforts and your team's efforts are greatly appreciated.

Sharon and Frank

We have bought many appliances from Caplans for our rental properties and our own home, so when we needed a new stove we went back to look at what was available, knowing that the selection is always great. Unfortunately we didn't know what we really wanted so Mike showed us various options. After purchasing the stove and paying the full amount we did some research and decided that we wanted something else. After phoning Mike and explaining the sitation he quickly found what we wanted. He was very curteous and went out of his way to find the stove we wanted and also saved us a pile of money. Thanks a lot Mike! We are certainly coming back when we renovate our kitchen to get more appliances. Delivery people were also quick, friendly and on time. Thanks again. Ann and Angelo.

We have been working with Steve Voytek, General Manager of Caplans to resolve a continuing issue with our new Thermador Wall Oven. He has pledged to support & cover our backs and ensure that things are made right. This includes communicating directly with the highest levels at Bosch/Thermador on our behalf.

Many thanks Steve, your efforts and your team's efforts are greatly appreciated.

Lori & Clayton

Came in on first day of boxing week sale. The young ladies at he front handled customers efficiently and offered coffee and snacks while we waited. Although we couldn't wait to see a sales man, we still got out general questions answered and were treated with such good customer service! We will be coming back to purchase!