My mother has lived at The Briton House for the past 5 years.
Right from the beginning the staff have been warm and courteous.
The physical building is beautiful with windows everywhere and a great open area where the people who live here can sit and enjoy the company of friends and family.
They offer fabulous entertainment and activites.
We do not worry about my mother as we know she is receiving top quality care.
I would highly reccomend The Briton House to anyone looking into a retirement home.

My mum was in Briton House for approximately 9 months before she passed away. The staff were rude, constantly yelling at not only my mum but other clients. The care workers some of them were good but some of them should not be in the field and obviously did not care about the clients. I would go in there constantly and see the rudeness and attitude from some to the staff. I would not reccommend this place. You would think that the money you pay you would receive better care.

As a doctor with two parents living at the Briton House I wanted to write to let people know that in my opinion the care is excellent. In particular I like the nursing and ancilliary staff who unfailingly kind and attentive. The rooms are nice, the social profram excellent and the food is wholesome and tasty. Five stars.

Our 92 aunt came to Briton House 1 1/2 yrs ago and we have been very pleased with her care. My husband and I both go to visit weekly at varying times and observe how the staff treat her as well as the other patients. At no time have we found them to be other than kind and patient. Her private room and bathroom are kept spotless and she is bathed on a regular basis. Her clothes are always clean. We are notified frequently if they have any concerns about her.
Shannon & Tony

Our Mom moved into Briton House a couple of yrs ago. Staff were unpleasant at best (with some exceptions). Rude, unfriendly, and without an ounce of empathy. Comments to my Mom included: "do you think you're better than me because of your skin colour? "
As a daughter coming in with my little girl, I heard a staff member yell at another helpless resident: "you are disgusting!"
I could go on and on. Not worth the top dollar charged that's for sure. Food is also poor.