so disappointing...was looking forward to something above the norm, especially considering the price. No salon chairs or whirlpool tubs for pedicure. My friend actually slid out of her chair. Water served in cheap plastic, throwaway glasses. Service was minimally polite and the technician was in a hurry to leave. (left the tissue on between my toes) I have had better treatments in those $40/ for mani/pedi places. My feet did not look much better than when i arrived and my tech actually took the polish charts away from me when i changed my mind on the colour. if you're looking for something special, this is not the place to go. A total rip off. Paying for location and "name".

I went here to get my bridal party's and my mother-in-law's hair done on the day of my wedding. Her hair was styled very poorly and when we asked them to fix it, they said that the stylist had left and there was no one else that could do anything about it. I ended up fixing it myself (they couldn't even find the right colour hair pins for me to fix it).

The makeup artists who did the makeup for the bridal party and for me, were rushed and it felt like they didn't want to be there. She kept commenting that my maid of honour was anxious because she didn't like the makeup that they were applying. In addition, they didn't have the lipstick that I needed in stock, and the girl working at the makeup counter couldn't recommend another colour as she said that she didn't know the colours.

I talked to the manager that day to explain how unhappy I was and he said that he would get back to me but never did.

Overall, an unhappy experience and completely unprofessional behaviour by a spa that is supposed to have a good reputation.

At least twice a year, I'll book myself into Elmwood after work, before I commute back into the suburbs.

It is so beautiful and relaxing at Elmwood. It really is like a respite from the noise and chaos of the City.

What everyone says is true. It is definitely pricey, but sometimes you just have to indulge and pamper one's self.

If you get a massage or a body treatment, then you can get free use of the whirlpool or steam room. Hey, that's one way to stretch your dollar.

I find 95% of the staff very professional.

However, there has been occasion, when I felt that the staff looked down on me, because I wasn't a regular. Maybe they knew I wasn't rich or daddy's little princess.

Who cares. I still had a great time.

Elmwood Spa is a beautiful place.

I would just like to chill there, it's that nice.

As a man, I didn't feel too out of place, although the spa is heavy on the estrogen side. There were other males there, but they were a lot more metro than I.

However, I went for a massage, and it was pretty disappointing. The RMT acted like she didn't want to be there. Come on. $95 for 50 minutes is expensive, at least, act like you're interested.

I told her that I was having a shoulder problem and if she could focus on the area. I don't know if she forgot or just ignored my request, because she didn't give it any extra attention.

Who knows, maybe she was having a bad day.

Even though it's beautiful, I won't go again. I'd rather spend $20 less and get a full hour's massage by an RMT who cares.

I went there with a few friends and they had the same cuts around their fingernails after the manicure. The pedicure had more polish on my skin than on my nails, and my facial started over 10 mins late with no apologies and ended at the time it was supposed to instead of ten mins later. My massage was terrible, she was obviously not an RMT. I wrote an email explaining politely all the things that went wrong, and got no reply. I even called, and no one ever called me back. I will never spend a cent there again, and advise all my friends against it since it was so disappointing, and then they were so unprofessional to not even respond to me.

It should be on everyone's montly schedule to take a half of day off and spend it in a spa. It is the closest one can get to heaven in the middle of the hectic concrete jungle.

We made it a habit for a while in our office to give eachother spa treatment as b-day gift. (That has fallen short since the renovation and immediate price increase lol). But regardless, Elmwood used to offer the ultimate spa invironment. Very comfortable interior, calm atmosphere in multilevel building. Each floor dedicated to different services, come early to relax and have cup of tea or juice which is offered in great variety almost on every corner.

Higly proffesional staff is always great and aromatherapy massage lets all my worries fly away. Everyone is extremely polite and calm, just adding on the experience. Grab an apple or orange and plunge into a small pool after your therapies to strech the body. Right beside the pool is a hottub with whirpool and steam rooms to finish your day off in a lounge with some fashion magazines.

They also offer all day packages, girlfriend day in a spa with a lunch etc. Great place.

Unfortunate for the renovations and the trends, the place now offers a very high level of design, very metro/cosmopolitan look and the prices reflect that. Oasis gone, but still a little piece of heaven.