John came and helped us design our windows. Very professional and a good eye for design. We bought in and made 50% deposit. That's where it went downhill. We were promised the window coverings in 2.5/3 weeks. They came in to the showroom late. We were promised a call by the installer (after I called in to inquire about the order) on tuesday but did not receive one. Then I called wednesday and was promised a call. same thing on Thursday and Friday. I asked to speak to John and promised a call back but still no call from him either. Finally on Friday night the installer called and said he cant do anything until end of next week at 10:30am. No ifs and buts since we are supposed to be on his schedule and we dont have a job or anything.

Bottom line he is coming in on the Friday of the week after at 10:30am to do the install. Overall it will be 6 or 7 weeks (instead for the 2.5/3 weeks as promised). No calls from the sales staff still.

Finger crossed but if the installation is as bad as the after sales service then its going to be the small claims court route for me.

AND THERE IS MORE...

The installer showed up today on time and was a very nice guy. These guys "overlooked" the order for the living room window which is the biggest window in the house. First the installer said that sales has a signed copy of my invoice stating that I did not order that window which was quickly changed to "We overlooked the windows and you will get that in 2 weeks" which is 4 weeks in reality from this experience.

I was told by the installer that I will get a call from "Sales" which of course I have not. I have called and left a message but no response.

The installer also said that they want me to pay part of my balance owing and the remaining after installation which I have declined to do. I want everything completed before I pay the second half. I am also awaiting a "call" from them which I have been waiting for for 3 weeks now.

very very very disappointed.

I had a very similar experience.
Once these guys get their hands on your money, they don't care about their clients at all. I was told that the installation would take up to three weeks, but my blinds were not installed until 4 months after our order was taken. Lyle insisted that we pay him upfront which was a huge mistake. After he got my money I was ignored and lied to.

Do your research and avoid this slimy sales company!

My wife and I purchased blinds following a competitive price quote at the National Home Show in February. We paid a deposit and were told that the blinds would be ready in two weeks. After many unanswered calls and broken promises that they'd be ready any day, they were eventually ready to be installed two months later. However, there was no flexibility with installation times and we were forced to lose a days pay to stay home for the fitter. To make matters even worse one of the blinds had been incorrectly measured by them and did not fit. We were told it would be re cut and ready to be installed in one week. Here we are almost three weeks later, after many more ignored calls and messages left for John to call us to try and resolve this issue, we were told that it was finally ready but we'd have to lose more pay as even though they are totally at fault for the error they still won't be flexible with fitting times. Strange that they were prepared to come in the evening or weekends to secure the original order!

At this point we are still awaiting a call from John and expect to continue to be ignored.

If you are thinking of ordering from them I would strongly caution you not to. The disgraceful customer service and total lack of communication we have experienced is sure to be repeated. It is no wonder that the Better Business Bureau rates this company as an F, the lowest on its scale.

John please find the integrity to give us a call. Our order was placed 24th February for Tobacco Brown sunscreens, just in case you have so many disgruntled customers that you don't recall this order.

I purchased window coverings from my home from this company three months ago. I have called four times now to complain about the quality of the materials and not once has anybody returned my call. Each time I call, the receptionist takes my message and then nobody ever calls me back. I would definitely not recommend this company to anyone. It is fine if you are satisfied with their work, but if you are not, good luck getting a resolution.