One evening I had decided to park my car downtown and upon arriving back at my vehicle I found that someone had decided to throw a rock through my passenger window. :( After calling around to various glass places for estimates which were no where near what I could afford, I decided to branch out a little further into areas outside greater Victoria. Both the manager and the front desk clerk were extremely nice and set up a time for me to come out that was convenient for me. Upon arriving I was greeted with a smile and a cheerful hello (which doesn't happen to often these days) and they had a gentleman come out right away and within the hour I was off on my merry way. Great job couldn't have asked for more.

I just recently had my rear quarter panel worked on by the guys at Sooke Road. They were courteous and offered me a courtesy car which I wasn't anticipating as my insurance did not include rentals. The interior of the shop was clean and the staff were friendly. The work they did was excellent and everything lined up perfectly, although I understand cars are often not the same after a collision. I think the previous negative reviews must have been adressed by the staff as I did not experience anything that could be construed as a negative experience.

I was recently involved in an accident involving a deer, as you can imagine the damage to my beautiful sports car was severe. What should have been so obviously a write-off was, thanks to Boyds Autobody, deemed to be repairable. Not only did they do a discusting job of the repair, but they had mechanical work done on it at the rinky-dink transmission shop accross the road and almost voided my warranty. As to the repair itself; nothing was lined up properly leaving uneven gaps everywhere, the bumper was a different color than the rest of the car and you could see where they had taped off areas that should have been painted. To put it bluntly, it was a complete mess. My car is currently at the dealership with multiple repair issues thanks to Boyd Autobody and Colwood / Langford Transmission. Despite my detailed explanation of the accident there were numerous items missed in the original estimate and they had my car for over 2 months. Please if you value your safety and your vehicle DO NOT take it to this butcher shop.

Recently we took our car to the Boyd on Sooke Rd. We needed a mirror replaced. They ordered the part and made a 10:00 appointment for the repair for a couple of days later. I showed up and they said the part hadn't come in. When I asked why they didn't phone if the part didn't come in they seemed flummoxed. Why would they? Why not use up my morning and gas when a phone call was all that it took to cancel it? They didn't apologize. They phoned a couple of hours later to say the part was in. I made the journey in to them again and guess what - wrong part. Again no apology. There is something seriously wrong with how these people do business. I would suggest NEVER using them. It is appalling to me how cavalier they are about other people's time and money.