I found the sales woman very rude and condescending...telling me that I am wasting time if I dont have the exact measurements...I was just there to see what they had to offer....apparently very rude sales people. I will not be going there ever again.

Spent about 6 or 7k there.

What a mistake never again.

So rude and crude.

It my fault for going there.

About 5 years ago we made our first purchase at Cosman's and we were thrilled with our stools that we'd bought. This year when we bought and rennovated another house we knew that Cosman's was where we'd go to find our perfect stools for our new kitchen. The stools we bought yesterday were not at all what we came in looking for but after a very pushy sales pitch we decided that the stools could look and fit great in our kitchen. We saw one stool out of the eight that we purchased and all that was told to us was that the manufacturer had made a mistake (we assumed it was NOT a quality mistake but a mistake in shipping out too many or something along that line) We noticed AFTER our credit card had been accepted that FINAL SALE was written on the bill but still assumed, in good faith, that it was just becasue we'd gotten a great deal and not that something was wrong with the chairs and not that it was a FINAL SALE so that we wouldn't be able to return/exchange them. When the chairs were loaded into our truck they were loosely wrapped in bubble wrap on the upper part, to prevent damage as we traveled home I assumed, now I wonder if it was to hide the damage that they knew was already there. We got the chairs home and into our kitchen that night. We noticed right away that one chair had a crack in it, we thought it was no big deal, we'd just exchange it when we went back to pick up our other 3 chairs. In the morning we realized after us and our kids sat on and used the chairs for breakfast that these chairs were not ideal for our family. I thought for sure we'd be able to exchange them for other chairs that suited us better, isn't that what business is about? Satisfied customers? Apparently not at Cosman's. I am extremely disappointed in what I thought was a honest transaction. I feel that we got tricked into buying something that they just wanted to get off their hands and that they made it look like a deal we couldn't refuse just so they could get some damaged product out of the store. We are now stuck with damaged, unsuitable chairs. We clearly could have been smarter buyers and looked over each chair before we purchased them, but we assumed from our past positive experience there that there would be no reason to think twice about what was being sold to us. Apparently we are too trusting and maybe that's what we have to learn from this situation, it's just really too bad that this is how things had to turn out.

Geoff was very rude on the phone when we called to see what could be done about the situation and hung up on my husband. I am in shock that he can conduct business this way and still keep his store open.

A minus star rating. There are 2 sides to every story but the other negative reviews say it all. Jeff definately has Mental Health Issues. We have bought several thousands of dollars worth of furniture off this idiot in the past and went back for more abuse, whose the idiot. We just purchased a $1600 coffee table from Devon, Jeff was on vacation. The table was packed in 2 pieces and Devon showed us how to put it together from the display model. We live 100 kms out of Wpg. and when we got home and opened it up it had 2 distinct scratches on the base and the glass top did not line up to assemble to the base, out by several inches. Called Devon and told him. He said that he would have to consult with Jeff but that they could probably deliver another assembled table to us since it was their mistake. No go for Jeff, Jeff told us his delivery truck did not leave Wpg. and if we wanted another table that we would have to bring the table back to him by Fri.this was Wed. He was so rude and obnoxious to my husband on the phone that my husband hung up on him. When I called Jeff back to tell him that we would be bringing back the table the next day, he was rude and obnoxious to me as well but he hung up on me. This guy is crazy. We returned the table and he "screamed and yelled" at my husband, he was vibrating, he was in such a manic state, then locked my husband out of the store with the glass top in my husband's hand. My husband manages a multi million dollar business and is very level headed, but he came close to hitting Jeff, and he is not a violent person. It is hard to beleive that he could treat customers the way he did and does, I am serious when I say he acted like a "madman". We did not want the table, wanted a refund, this was absolutely out of the question, not happening. Probably should have called the police since he is across from the Public Safety Building. Poor Devon was several steps behind Jeff, cowering. Jeff eventually came out of the store, and berated Devon, in front of Devon, for giving us the wrong the base. He said that we had to "take it or leave it" but we were getting another assembled table, no refund, no appology, nothing. He had us, he had our money. Guess what, we will never ever shop there again and we were going to buy bar stools and another table off him before all this. He lost a good paying customer and several others since I am telling anyone who will listen to me to NOT shop at Cosman's on Princess in Winnipeg.There are several other higher end stores in Winnipeg that know how to treat their customers and want to do business, go there, we will from now on. Even Walmart treats their customers better than this fool.

I can't believe that this guy is still in business. I found him extremely aggressive and downright rude. I asked if I could take a picture of a bar stool that I was interested in so I could show my husband and literally shouted at me "NO, BRING HIM IN". I've been in this store one other time and recall now the rudeness from that visit, so I didn't even bother arguing with him... he just lost my business. Not only will he not get my money, but he'll also get a bad review to everyone I know!

Also, I can't believe that there are ANY positive reviews for this business, let alone 2. Which by the way, sound totally fake and made up. There's no way anyone had a good visit at this store. What a jerk!

There is no way to choose ZERO STARS ...

Never shop at Cosman's. Misleading and rude. FINAL SALE for everything ... despite NOT being made aware of this hidden detail. Reported to Better Business Bureau, but Cosman's owner did not care to respond.

All the other reviews of BAD SERVICE and RUDE STAFF are accurate.

Suggest everybody go to Cosman's.... spend a loooooong time with their sales staff.... write up a huge order ... then when the time comes to pay, simply say .. "Oh wait, you're the one that was rude to my friend..." and walk out. We need to start a FaceBook campaign like this ...

I live in Thunder Bay and was just passing through Winnipeg. Having just had granite installed in our three bathrooms and large kitchen at home, we were shopping for counter stools. Cosmans was our first stop. The treatment we received from "Jeff" defied description. Despite having the stools we loved, his approach and condescending attitude coupled with his aggression was shocking. How this man stays in business is beyond me. His roaring parting shot to me after he attempted to strong-arm me into purchasing 'right now' was: "I'm ready to write up the invoice NOW....you're either IN or you're IN THE WAY". Well Jeff...you don't push this lady around...I walked..with my two thousand dollars in cash firmly in my possession..and went down the street to successfuly deal with your competitor. Oh, did I say I TEACH assertiveness courses at a university level? I plan on using you as a poster boy for how NOT to treat others. You may want to swivel on your stools, and think about that.

i would never buy from this business again.. i was looking at some end tables and coffee tables.. where a girl was helping me.. i asked the girl if I could 10% off as another store had the same tables at a lower price.. the girl got the owner.. WHAT A JERK!! he actually said to me "thats fine.. I'll give you 10% off but you are cutting into her commission!!"..not a word of a lie..
If anyone rates this business as good.. they obviously are a personal friend of his.. no person in customer service and or who has visited this place would think this guy is polite.. Arrogent, rude, YES.. Professional NO>>

I just called the store making inquiries about a previous product that i purchased here. the man was extremely rude. he kept cutting me off and putting me on defense. i told him i purchased particular stools in Nov. 2008 and wanted to know if he kept a record of that purchase since i wanted to purchase more in the same colour and style. he told me to take a picture of it. i again asked if he kept a record and he said 'ya what you want me to do look it up?' i said yes...thats what i'm asking! whats to problem?' he continued to be rude and i said do you want my services or not...and he said ' do myself & your self a favor buy somewhere else.' too bad for him...this cost me nothing..and him EVERYTHING>. when i called back to speak to the owner he wouldn't give me his name. he asked for my name. i told him i wanted the manager/owners name and he said 'he's not in give me YOUR name.' what a complete jerk

Having viewed some of the comments on the service level at Cosmans, I have to strongly disagree with the negative input.
We went to buy two counter stools on November 15 and were greeted my Marc Legault who served us with courtesy,respect and effectiveness. Very professional, technically astute and receptive to all questions, he provided us with second to none service, superior to all other stores we had previously visited. Our decision to buy was easy. For future customers, ask for Marc himself, and you will have a positive experience.
NBG