I recently had a very disappointing local move with Two Amigos Winnipeg. I have previously moved twice, using Two Amigos both times, and both times had excellent service. Unfortunately the mover we had the first two times is no longer with the company and it appears that the service has suffered greatly.


Our move started off well enough with receiving a timely quote, a reminder phone call the day before and the movers showing up on time. Things quickly went downhill from there. First as we walked through the house with the movers to show what was to be moved, one of the movers spilled his coffee on the carpet and then just rubbed it in with his foot - no apology or offer to clean it up.

Soon after things went horribly wrong. Despite having the entire front street clear of parked cars, the movers decided to back the truck up the front lawn to avoid walking an additional 20 feet. This left tire ruts in our front lawn and worse the driver was not paying close enough attention and BACKED INTO THE HOUSE! This crushed the eavestrough and damaged the soffits underneath. Again no apology. There was no communication to myself or my wife about how sorry they were for hitting our house with the truck or any immediate assurance that they would fix it. Instead the driver and crew spent 20 minutes trying feebly to unbend the mangled eaves with a pair of pliers.

We decided to continue with the move and began loading the truck (now parked on the front street). When the truck was partly loaded we mentioned the second stop that we had originally booked and had included in our quote. We were told that a second stop was not included in the time estimate and that we would have to pay more than what we were quoted. I refused and said that I was very clear that there were two stops and had that detailed in writing. The movers simply stopped working and gave me an ultimatum that I could either pay more or they could unload everything that was already in the truck now and they would leave.

At this point I called the company directly to speak with a supervisor. I was told that apparently the salesperson never passed on the second stop information to the movers and that somehow that oversight was my responsibility and I would have to pay for any overtime caused by the second stop. This supervisor was also unapologetic for the truck hitting my house and combative in her attitude towards me.

As we had no other choice, we continued with the move. The poor communication skills continued, as the crew never bothered to tell us that they would be making a lunch stop on the way to the new house so would be 15 minutes later than us. I'm not upset that they stopped for lunch, but please tell me that so I'm not sitting there thinking that the truck got lost. The crew also didn't bother to communicate when they broke two pieces of furniture. Instead they just quietly tried to fix them and hope that I wouldn't notice.

On the good side, once the crew was working they were quick. We ended up coming in an hour less than the quoted time even with the second stop - so we paid less. On the negative side they no longer have the larger truck that they once had and they were not quite efficient enough with their packing so some boxes were left behind for me to move by myself later.

Back to the roof. When I spoke with the supervisor I was told a claims adjuster would be looking after getting the damage fixed and would contact me soon. Two days after the move, when I still had not heard from him, I called. Thus continued the poor communication skills that seem to now plague this company. It is now over 4 weeks since our move and the damage has still not been fixed. The claims adjuster has not once called me without my calling him first to prompt him. It seems that as they already have my money, fixing the damage that they caused is not a priority. This has added a very large headache to an already stressful move that currently has no end in sight.

I do not recommend using Two Amigos Winnipeg anymore. While they are very well-priced the poor communication skills demonstrated by all levels of their company leads to more headaches than the cost savings are worth. Spend the extra money on another company and get some peace of mind.

I had the worst experience of my life with Two Amigos. First they grossly underestimated the amount of time it would take to move my stuff i.e. it took 13 hours as opposed to the 7-8 they predicted, they treat their staff poorly (no meal breaks/poor communication/no assistance for an extremely long job), furniture and treasured items were broken (this was no big deal to them) and one big broken piece of furniture was left at my old address. Things were taken upstairs that should have been downstairs and vice versa even though they were clearly marked. They charged me for moving a small electric piano which the guys who were moving my stuff said shouldn't have been charged for. I ended up having something heavy fall on my foot and I was left at the end of a 13 hour move to move tons of stuff up and down the stairs of my house because the movers had no time to do it (they only had 2 movers and should have had 4). It was absolutely the WORST experience in moving I have ever had in my life and I have moved many, many times. I would highly recommend that people think twice before using their services. They clearly don't know what they are doing and don't treat their staff or customers well!!