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Would never use Gregg's again.

By: 45678 | July 16, 2014

We purchased an AC from Gregg's a few years ago and then the AC stopped working. Technician told us the part was covered under warranty but not the labour - $700! Never heard from them until May of this year. They came June 1 to put new part in, it was the wrong size. Said it would be here in 5 to 10 days. After repeated calls to find out what was happening as they would not call me;we were extremely frustrated. Finally on 1 1/2 months later they installed it. They had no problem insisting they be paid prior to the technician leaving and no discount.
From a customer service point of view they were awful. I teach Customer Service training and I have never been so frustrated with a business. I asked to speak to the manager and kept being referred back to Doreen. Had they returned my calls and perhaps offered some form of remedy or seemed to understand waiting for over a year, they may have kept a customer. The technician was wonderful to deal with and very...

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Gregg's Plumbing & Heating

503 51st St E Saskatoon, SK

category: Plumbers - Contractors

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