I always order my toys from here, they have the greatest sales, i have had issues before with certain items not working properly but they would usually issue a refund or send out a new one.
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We purchased a couch and love seat in March of 2014. The fabric is falling apart. It looks like it has grown hair. The edges of the arms and cushions are all fuzzy. We had a service Technician look at it and he suggested we 'shave' the couch and love seat. Really? I have never had to do this to any couch in the past. During the spring, summer, and fall we spend (5) says a week at our cottage so this furniture has had very little use. We are also seniors. Only (2) of us at home. No children. Tepperman's refuses to take any responsibility in their product. Not our problem they tell us. Well that's great. Now I will never set foot in Tepperman's again. As well, I will tell all my friends and anyone else I can find just how poor the customer service is at Tepperman's.
Since writing this review Tepperman's has been in contact and is in the process of correcting this issue. We are confident that the actions taken by Tepperman's will be successful and correct the problem. Thank you.
I have made several purchases from this E-retailer who has provided me with excellent customer service.
They offer discount promo codes, which you need to watch out for, as I ordered an item and only afterwards realized that there was a 30% off discount code. I called customer service who happily applied the discount as a credit to my credit card.
It's great to find a Canadian Etailer who is quick to respond to a concern.